{"id":1146,"date":"2019-08-19T19:17:00","date_gmt":"2019-08-19T19:17:00","guid":{"rendered":"http:\/\/adforest.scriptsbundle.com\/petforest\/?page_id=1146"},"modified":"2024-07-31T07:38:57","modified_gmt":"2024-07-31T11:38:57","slug":"faqs","status":"publish","type":"page","link":"https:\/\/petclassifieds.com\/faqs\/","title":{"rendered":"FAQ’s"},"content":{"rendered":"

[vc_row][vc_column width=”1\/5″][\/vc_column][vc_column width=”3\/5″][vc_custom_heading text=”General” use_theme_fonts=”yes”][vc_empty_space height=”12px”][vc_toggle title=”How does PetClassifieds.com work?”] As a leading pet classified ads site, PetClassifieds.com offers a comprehensive platform for pet lovers, breeders, and buyers to connect, discover, and interact with each other. Our platform provides a variety of features and benefits to help users find their perfect pet match or promote their pet listings:<\/p>\n

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  1. Wide Range of Pet Categories:<\/strong> PetClassifieds.com caters to various pet types, including dogs, cats, birds, reptiles, and more, so you’ll be able to find the perfect pet or a suitable home for your beloved companion.<\/li>\n
  2. Effective Search Tools:<\/strong> Our advanced search tools allow users to filter results based on specific criteria such as breed, age, location, and price, making it easier for you to find the pet of your dreams or the perfect buyer for your pet.<\/li>\n
  3. Detailed Ad Listings:<\/strong> Each pet ad on our platform contains detailed information, including pet descriptions, photos, and contact information for the seller. This ensures that potential buyers can make informed decisions and easily get in touch with sellers.<\/li>\n
  4. Featured Ads and Bump-Up Options:<\/strong> To increase visibility and reach, sellers have the option to purchase Featured Ad and Bump-Up packages. Featured Ads are prominently displayed on our website and enjoy greater trust and reach, while Bump-Up packages help keep your ad at the top of search results.<\/li>\n
  5. Safety and Security Measures:<\/strong> We prioritize the safety and security of our users. While we cannot guarantee the content of each ad, we implement various security checks to minimize risks. We encourage users to report any suspicious activity or scams so that we can take appropriate action.<\/li>\n
  6. Dedicated Support:<\/strong> Our support team is always ready to assist you with any questions or concerns you may have regarding your experience on PetClassifieds.com. We continually strive to provide excellent customer service and improve our platform based on user feedback.<\/li>\n<\/ol>\n

    While we do our best to keep our site safe and run numerous security checks in the background, it’s not possible to verify the content of each ad. Users should always exercise caution when dealing with potential buyers or sellers. Meet in a safe place, such as in front of a police station, and never pay money in advance to someone you do not know. If you encounter any fraud attempts or suspicious activity, please send your evidence to info@petclassifieds.com so that we can take appropriate action to protect our users. [\/vc_toggle][vc_toggle title=”Registration”] To send messages or post ads, you need to register on this page: https:\/\/petclassifieds.com\/register\/ Registration is free of charge. You only need an email address and a valid phone number. Both will not be shared and by default not be shown to other users or publicly. Please do not share your login information with anyone. Our support will never ask you for it. After registering by email, you will receive a confirmation email. Please click the link in it to verify your email address. If you did not receive an email, please check your spam folder. [\/vc_toggle][vc_toggle title=”Email already exists”] If you try to register and get the message “Email already exists”, it means that you have already registered on our site. Instead of the registration page, please use the login page here. On the login page, enter your email address and the password you chose. If you cannot remember the password, please click the “Forgot password?” link on the same page, and the system will send you a link to reset your password. [\/vc_toggle][vc_toggle title=”Account not verified”] On registration, you are required to verify your email by clicking on the link that was sent to you via email (If you can’t find the email, please check your spam folder). If you can’t click on the link (some email providers won’t link it), just copy and paste it into the address bar of your browser and press Enter. After that, you can log in with your e-mail and the password you have chosen. Please note that there is no other verification than clicking\/opening this link, and only your email gets verified. If you have chosen to display your phone number on your ad and someone is texting you about a “verification code”, “6 digit code”, or something similar, please ignore it as this is a scam. Read more about it here: Don’t Fall for This Verification Code Scam [\/vc_toggle][vc_toggle title=”Forgot password”] If you cannot remember your password, please click on the “Forgot password?” link on the login page, and the system will send you a link to reset your password. [\/vc_toggle][vc_toggle title=”Change password”] If you would like to change your password, please click “Edit Profile” below your username on your profile page (https:\/\/petclassifieds.com\/profile\/). At the top of the settings, you will find the link “Change Password”. If you have forgotten your password, please use the “Forgot Password?” link instead, which is on the login page. [\/vc_toggle][vc_toggle title=”Access from abroad\/ VPN\/ Proxy\/ VPS”] To protect our users from scammers, access to PetClassifieds.com is only allowed from a few countries. Our site may not be accessible to you if you are traveling abroad. Accessing our website using technologies that hide your actual location, such as VPN, proxy, VPS, is also not allowed. You can learn how to disable them here. [\/vc_toggle][vc_toggle title=”Delete Account”] To delete your account, please go to your profile page (https:\/\/petclassifieds.com\/profile\/) and click on “Edit Profile” below your username. Then scroll down the page. There you will find a link labeled “Delete account?”. After clicking and confirming, your account will be irrevocably deleted. [\/vc_toggle][\/vc_column][vc_column width=”1\/5″][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/5″][\/vc_column][vc_column width=”3\/5″][vc_custom_heading text=”Buyer FAQ” use_theme_fonts=”yes”][vc_empty_space height=”12px”][vc_toggle title=”Contact seller”]<\/p>\n

    Generally every seller can be contacted via our message system. In the upper part of each ad there is a button “Send Message”.<\/p>\n

    If a seller has decided to display his number as well, the button “Click to View Number” will appear next to it.<\/p>\n

    [\/vc_toggle][vc_toggle title=”Reply to a message”]<\/p>\n

    To reply to a message, please visit your profile ( https:\/\/petclassifieds.com\/profile\/<\/a> ) and click on the “Messages” button. Then click on “Sent offers<\/strong>” and then on one of the envelope icons<\/strong>. Each Icon opens another chat.<\/p>\n

    Alternatively, you can click on the notifications in the top bar, this will take you directly to a conversation.<\/p>\n

    [\/vc_toggle][vc_toggle title=”Ad is gone”]<\/p>\n

    There are several reasons why an ad can be gone. Reasons are for example<\/p>\n

    Seller has temporary disabled the ad<\/p>\n

    Seller has sold the item and permanetly disabled the ad*<\/p>\n

    Ad was reported and removed<\/p>\n

     <\/p>\n

    *If you click on the seller’s name at the ad, you will get to his public profile. There you can see how many ads someone has sold, if the seller has marked them as sold accordingly.<\/em><\/p>\n

    [\/vc_toggle][vc_toggle title=”Chat history gone”]<\/p>\n

    If an ad is deactivated or deleted, the associated chat history is also deactivated or deleted.<\/p>\n

    [\/vc_toggle][vc_toggle title=”Blocked by Seller”]<\/p>\n

    Any seller can block any other user from sending messages to that particular seller.<\/span><\/span><\/p>\n

    If you think a seller blocked you accidentally, try to contact the seller by phone if the phone number is provided.<\/p>\n

    Otherwiese please try to find another ad.<\/p>\n

    [\/vc_toggle][\/vc_column][vc_column width=”1\/5″][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/5″][\/vc_column][vc_column width=”3\/5″][vc_custom_heading text=”Seller FAQ” use_theme_fonts=”yes”][vc_empty_space height=”12px”][vc_toggle title=”Ad Guidelines”]<\/p>\n

    If you want to publish classified ads with us, you must follow our advertising guidelines. The most recent version can be found here: https:\/\/petclassifieds.com\/ad-guidelines\/<\/a><\/p>\n

    [\/vc_toggle][vc_toggle title=”Post Ad”]<\/p>\n

    To post an ad, please go to https:\/\/petclassifieds.com\/post-ad\/<\/a><\/p>\n

    The form has 3 parts. On part 1 please enter a title (e.g. Golden Retriver Pup for Sale) and select a category (Dogs & Puppies + Golden Retriever), then press next.<\/p>\n

    On part 2 please select what type of ad, price type etc. and you have to upload at least 1 image (min dimension 410px by 4100px). From below you can enter a description for your ad. Once finished on that page, please also press next.<\/p>\n

    On part 3 it is required to add a phone number. You can select if you want to display you phone number on the ad but that is not required. Below please select your location from the dropdowns and please enter a street or city into the “map for location” field and click the result suggested by auto complete.\u00a0 After that, just press submit and that’s it.<\/p>\n

    [\/vc_toggle][vc_toggle title=”Images”]<\/p>\n

    At least one picture is required. In the case of an ad for a pet, the respective pet must be pictured.<\/p>\n

    The minimum size is 410 pixels by 410 pixels and the largest file size is 100 MB.<\/p>\n

    To prevent the preview image from being cropped, please use a landscape image in the first place. Recommended size: 1000 pixels by 700 pixels<\/p>\n

    Images can be rearranged via the “Click here to rearrange the ad photos”\u00a0 link in the ad title area of an ad.<\/p>\n

    You can upload up to 25 pictures per ad.<\/p>\n

    [\/vc_toggle][vc_toggle title=”Inactive Ad \/ In Review”]<\/p>\n

    If your ad is inactive after submission, it means that it is currently being checked by our anti-spam system and will be published shortly. This process usually takes less than 10 hours. Please do not submit any duplicates as this will only slow down the process.<\/p>\n

    [\/vc_toggle][vc_toggle title=”Premium Packages \/ Featured Ads”]<\/p>\n

    For more reach we offer packages here: https:\/\/petclassifieds.com\/packages\/<\/a><\/p>\n

    The packages are a one-time payment. If you apply a featured package to your ad, it will be displayed above the normal ads.<\/p>\n

    When you apply the banner to an ad, it is used up. When you delete a featured ad, the banner applied to it is also deleted.<\/p>\n

    To see how many featured ads or bump-up’s you have left, please navigate to your Profile Page. (https:\/\/petclassifieds.com\/profile\/<\/a>)<\/p>\n

    Click on “Profile” below your username. Here you can also see when your package expires.<\/p>\n

    [\/vc_toggle][vc_toggle title=”How to apply purchase\/ Featured Ad”]<\/p>\n

    To apply your purchase please visit your profile: https:\/\/petclassifieds.com\/profile\/<\/a><\/p>\n

    From there, please click the “MAKE FEATURED” button below your ad to make an ad featured.<\/p>\n

    If you press the “BUMP UP” button below an ad, it will be pushed back to the top.<\/p>\n

    [\/vc_toggle][vc_toggle title=”Featured Ads Best Practice”]<\/p>\n

    Featured ads are displayed 4h above normal ads. This happens the first time the featured banner is applied to an ad and at every bump up of an featured ad.<\/p>\n

    If you have normal and featured ads, it is more worthwhile to bump up the featured ads, as only the featured ads qualify for the 4h rule.<\/p>\n

    If you have several ads, it makes more sense to push up only 1-2 ads at a time. Otherwise they will take away each others reach.<\/p>\n

    [\/vc_toggle][vc_toggle title=”Edit Ad”]<\/p>\n

    To edit your ad, please visit your profile<\/a> and click on the pencil below the ad.<\/p>\n

    Or\u00a0 visit your ad and click on “Edit” below the title (you need to be logged in to see the edit link), this will also open the editor.<\/p>\n

     <\/p>\n

    [\/vc_toggle][vc_toggle title=”Ad does not appear in the related category”]<\/p>\n

    If your ad is displayed in the parent category after submission, e.g. in “Dogs & Puppies” but not in the relevant breed category, you have not selected a subcategory.<\/p>\n

    To select a subcategory, please edit your ad.<\/p>\n

    To edit your ad, please visit your profile<\/a> and click on the pencil below the ad.<\/p>\n

    Remove the main category “Dogs & Puppies” by clicking on the X. Select “Dogs & Puppies” again. Another selection box appears. There you can select the subcategory, e.g. “Texas Heeler”.<\/p>\n

    Select the appropriate subcategory and then click Next and Submit on the next page. Your ad will now also be displayed in the selected subcategory.<\/p>\n

    [\/vc_toggle][vc_toggle title=”Email Notifications”]<\/p>\n

    If you have an active ad, you will receive notifications about messages from interested parties to your email. Once you deactivate your ad (from \u201cActive\u201d to \u201cExpired\u201d or \u201cSold\u201d), you will no longer receive notifications.<\/p>\n

    [\/vc_toggle][vc_toggle title=”Reply to a message”]<\/p>\n

    To reply to a message, please visit your profile ( https:\/\/petclassifieds.com\/profile\/<\/a> ) and click on the “Messages” button. Then click on “Received offers<\/strong>” and then on one of the envelope icons<\/strong>. Each Icon opens another chat.<\/p>\n

    Alternatively, you can click on the notifications in the top bar, this will take you directly to a conversation.<\/p>\n

    [\/vc_toggle][vc_toggle title=”Disable Ad \/ Remove Ad”]<\/p>\n

    There are 2 ways to remove your ad. Please visit your profile page first: https:\/\/petclassifieds.com\/profile\/<\/a><\/p>\n

    From there you can<\/p>\n

    1. Change the status of your ad from \u201cActive\u201d to \u201cExpired\u201d or \u201cSold\u201d. Both will remove your ad from our website, but for you it will still be accessible via your profile.*<\/p>\n

    Or<\/p>\n

    2. Press the red cross below your ad. This will complete remove your ad (for you also)**<\/p>\n

    Please note <\/strong><\/p>\n

    *The chat history of an inactive ad is no longer visible. Only when the ad is reactivated, the messages will be visible again.
    \n**If you delete the ad via the red cross, the associated chat histories are also deleted.<\/p>\n

    [\/vc_toggle][vc_toggle title=”Spam Contacts”]<\/p>\n

    There is a simple solution to prevent 99.9% of all spam contacts, uncheck “display phone number public” on page 3 of the ad edit form. You can still be contacted by interested parties through our site and these messages are spam filtered.<\/p>\n

    [\/vc_toggle][vc_toggle title=”Spam Texts (Verification Code, Six Digit Code)”]<\/p>\n

    Please never send anyone a verification code, this is a known scam: https:\/\/petclassifieds.com\/dont-fall-for-this-verification-code-scam\/<\/a><\/p>\n

    If you would like to remove your phone number (Interested parties can contact you through our messaging system and you will be notified by email), please remove the checkmark from “Show phone number on ad” on post ad form page 3.<\/p>\n

    How To Block and Report Spam Texts<\/h2>\n

    As long as the sender didn\u2019t hide their number, you can report it using one of these methods:<\/strong><\/p>\n

      \n
    1. The Federal Trade Commission\u2019s Complaint Center<\/a><\/li>\n
    2. 7726 Spam-reporting service\u2014forward the message to the number<\/li>\n
    3. Verizon<\/a>, AT&T<\/a>, T-Mobile<\/a>, or another carrier company<\/li>\n
    4. Report option on your phone<\/li>\n<\/ol>\n

      Another method is to block suspicious numbers using third-party apps. You can also block spam messages on Android<\/a> or stop spam texts on an iPhone<\/a><\/p>\n

      [\/vc_toggle][vc_toggle title=”Auto Ad removal after 6 months”]<\/p>\n

      Ads dated back more than 6 months (including Expired or Sold ads that are still in your account) will be automatically deleted from our system.<\/p>\n

      With a “Bump Up” you can set the date of your ad to current and bring it back to the top of the current ads.<\/p>\n

      [\/vc_toggle][vc_toggle title=”Ad removed for violations”]<\/p>\n

      If your ad violates any of the following, we will remove it at our discretion and without prior notice:<\/p>\n